terms and conditions.

The client's approval for work to commence shall be deemed a contractual agreement between the client and RH10 Web Design 

Intellectual Copyright:

RH10 Web Design will hold intellectual copyright of any material, including any source code and original images created for the client until payment of the final invoice. At this time we will transfer this intellectual copyright to the client. 

Clients Responsibilities with Regard to Copyright:

In situations where the client provides images, text, animations or any other content for their web site they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by RH10 Web Design in the construction of the web site may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single web site and may not be used in publicity material. The web site owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification. 

Search Engine Promotion:

RH10 Web Design is not responsible for the client's on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which web sites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity. 


Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly. 

IMPORTANT! Failure to Provide Required Web site Content:

We are a small business. To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your web site because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. Also, if your job involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently. 

If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. 

Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so. 

NOTE: Text content should be delivered as a Microsoft Word (or similar) document with the pages in the supplied document representing the content of the relevant pages on your web site These pages should have the same titles as the agreed web site pages. Contact us if you need clarification on this.


Once the design has been agreed by you, we allow a total of 3 amendments to the design. Following the completion of the 3 amendments we will charge 50 per hour as a minimum charge.


Conceptualising is the process of producing web site concepts for clients. Concepts can include site mock ups, graphics and design proposals. For higher cost web sites this will be included but for low cost sites (below 1,000) please bear in mind that unless previously agreed, only one concept is possible. You should therefore ensure that you let us have your preferred colour scheme and design requirements beforehand. If you don't do this we will design the web site appropriately but if it is not to your taste we may not be able to rework the web site without additional charges. This is why it is often best to show us another web site that you like as an example of what you require

Travel Time and Expenses:

Travelling time to and from customer premises is not generally included in our estimate. RH10 Web Design reserve the right to make a charge for travelling time at our normal consultancy rates. Likewise RH10 Web Design reserve the right to charge for travelling expenses based on 45p per mile. (NOTE: There will be no charges for travelling time or expenses incurred before you give your approval for work to commence.) 


The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the web site commences, then we will accept these changes with the provision that additional charges may have to be negotiated.

Advance Payment:

An advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable.

Payment terms:

Payment is currently accepted by cheque in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of 25.

Payment of any balance will be due within 7 days of final invoice date. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of 50 will be required to have the site restored. 

Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation

Future Support:

The web site is provided to and accepted by the client as a fully functioning, completed work. RH10 Web Design is not responsible for future support. This support can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.

Future Site Problems

Unfortunately malicious software, spyware, viruses and web site hacking are facts of life on today's Internet. It is highly unlikely that these will affect your web site, and RH10 Web Design will endeavour to protect it from this as much as we can during its creation. We cannot be held responsible for problems that develop on completed sites as a result of illegal activity.

Compliance with Ecommerce, Accessibility or Other Regulations:

We design web sites in accordance with the client's specifications. It is the client's responsibility to ensure that the web site and its content comply with standing regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or those related to a specific business or trade. We can research this on the client's behalf upon request, but in any business where complex compliance issues exist we recommend that the client takes legal advice from their company lawyer.


Should RH10 Web Design waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit RH10 Web Design to waive the same clause on any other occasion.

Approval for the work to commence and payment of the advance fee indicates that the client accepts the terms and conditions outlined in this document

By agreeing to these terms and conditions your statutory rights are not affected.
RH10 Web Design reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.